Due to the handmade nature of our products please allow 28 WORKING DAYS (excluding weekends) from the date of your order to the date of dispatch, we try and get your products out asap - our turnaround DOES NOT include shipping time.
Please refrain from contacting us about the progress of your order if it’s within these times.
All UK orders weighing under 2KG will be send via Royal Mail Signed For.
If your order weighs over 2KG it will be sent via UK Mail which will cost an additional £3 - you will be invoiced for this extra cost.
IMPORTANT INFO: Parcels not collected from your local depot due to missed delivery and subsequently returned to us can be reshipped at your own cost.
Parcels returned to us deminshes your right to a full refund, if you decide not to pay reshipping, we will donate your items to our local Women's Refuge at your cost.
After you receive an email telling you your order has been dispatched (this is the generic email that is sent out when I mark an order as complete) you will have ONE WEEK to collect your order - if you fail to collect within this time you will be invoiced for the postage cost and your order will then be sent on the next scheduled post day.
RETURNS & REFUNDS
Due to the handmade & personalised nature of our items, we DO NOT accept returns for garments/items not fitting or wrong colours selected - if you’re unsure about sizing feel free to contact us for sizing info/advice.
We follow strict quality control & items are checked thoroughly before dispatch.
In the unlikely event a fault item is discovered please contact us immediately within 14 DAYS OF DISPATCH.
Items MUST be in an unworn/unwashed/unused condition upon exchange or exchange will be denied.
We are not obliged to offer an exchange on general wear & tear on USED products after the first 7 days upon receiving.
If an item arrives damaged or broken please contact us asap with photographic evidence and a replacement will be made and sent out (turnaround applies).
CLOTHING & BAGS
• wash ALL garments inside out on a delicate 30 degree wash
• do NOT tumble dry
• do NOT iron over designs
• air dry only
LUNCHBOXES & BOTTLES
• gently clean the outside
• do NOT heavily scrub over the vinyl as this can lead to slight peeling
• do NOT put the items in the dishwasher
Care instructions cards will be in with your parcels soon